Eptica

OFFER CHOICE AND FLEXIBILITY

to help quickly and efficiently respond to customers from any channel

ENHANCE CONVERSATIONS

with artificial intelligence for a better customer experience

SUPPORT FOR ALL YOUR DEPLOYMENT PREFERENCES

(on-premise, hybrid, or in the cloud)

DRIVE CUSTOMER ENGAGEMENT EXCELLENCE AND DEEPEN ACTIONABLE INSIGHT

OMNI-CHANNEL COMMUNICATIONS

Manage all contact channels and boost your customer interaction performance

DIGITAL CONVERSATIONS

Automate simple queries and empower agents to handle more complex interactions

VIDEO CONVERSATIONS

Enhance customer relationships and transform collaboration with secure video interactions

VOICE OF CUSTOMER

Develop your customer intelligence and optimise experience throughout the customer journey
Eptica is part of Enghouse Systems

Enghouse Systems Limited is a publicly-traded Canadian based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH”. Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise-oriented software solutions.

We are passionate about enabling companies to place digital customer engagement at the heart of their strategy, driving not only excellent customer experience but also creating value across all operations.