ExperienceFellow

ExperienceFellow allows you to receive feedback from your customers, employees or any stakeholder through a mobile application.

Set up a project and invite your customers with a QR code.

Let your customers document their experiences with our mobile app.

Analyze your customer’s actual journey  in your browser.

FEATURES

FROM USELESS SURVEYS TO ACTIONABLE CUSTOMER INSIGHTS.

Integrate research in your daily work and continuously improve customer experience based on customer feedback.

SET UP A PROJECT

Adapt ExperienceFellow to each project.

Decide the type of information you want to collect on the participant.

Choose the emotional scale.

Choose the types of data you want to collect.

COLLECT DATA

Get customer experience data in real-time.

To participate in the research project customers only need to download the free ExperienceFellow mobile app from the app store, scan a QR code, and can start reporting their experience right away.

EXPORT DATA

Share your insights with others.

Export data as PDF, EXCEL, or ZIP file, or print it as a journey map. You can use journey maps to analyse and figure out which touchpoints need improvements.