GuestComment

Description

Real-Time Customer Feedback

GuestComment’s customer feedback system allows guests to fill out digital comment cards at any point throughout the customer experience. Their comments, ratings, compliments and complaints are sent real-time to management. Managers can quickly gauge guest satisfaction, resolve issues and even direct positive commenters to leave reviews on sites like Google, Yelp, Facebook, TripAdvisor, and many more.

Timely, Meaningful Reports.

All comments are instantly available in GuestComment’s customer intelligence web console, where managers can view comments, detailed ratings, and overall customer satisfaction metrics. Daily, weekly and monthly email digest report options also provide insight into trends over time. Management can filter feedback by sentiment, collection source, date, and dig into the details.

Happier Customers

Increased Engagement.

GuestComment replaces those tired, old, static paper comment cards with a dynamic, sexy iPad kiosk that not only makes it easy to collect feedback from your customers, but also increases engagement.