Helprace

Description

Capable Teams & Happy Customers

Helprace tightly integrates multiple tools together for great customer service:
Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base

Self-Service Portal

Be Helpful 24/7

Reduce support loads with a self-service Docs site. Use the power of crowdsourcing and community when offering answers and collecting feedback.

Help Desk

Reduce Support Costs

Ticketing and knowledge base tightly integrated. Eliminate repeat tickets by showing related articles to customers and easily reference articles in tickets.

Ideas Lab

Collect Feedback

Tap into customer ideas when prioritizing tasks or building a roadmap. Make decisions based on concrete user feedback, not guesswork.

Questions & Answers

Crowdsource Your FAQ

Involve customers in building a collection of relevant questions and answers. An always up-to-date FAQ with insights from customers as well as team members.

Issue Tracking

Acknowledge, Track, Solve

Manage, update and resolve issues brought up by customers or employees. Notify all related parties all the way to resolution.

Complete, Integrated Solution

All of the Above. One App.

Tickets, email management, customer community, feedback, docs & knowledge base seamlessly integrated in one customer service platform.