Helpware

Description

A BETTER KIND OF OUTSOURCING

Building Customized Teams in Customer Support and Back Office for Modern Companies

WHAT WE DO

Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Irvine, Lexington, Kyiv, Manila, Guadalajara and Berlin, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.

HOW IT WORKS
01 ONBOARDING
You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!

02 SOURCING
Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.

03 TRAINING
Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.

04 PRODUCTION
Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.

05 CONTINUOUS IMPROVEMENT
A CSM is assigned to you to ensure you are happy with Helpware. They will help to continuously improve, as well as project manage your work and team members.

06 GROWTH
Level up production, increase efficiency, improve the bottom line, grow your team!