Ivinex

Description

UNIFIED USER EXPERIENCE

You control the agent experience.

You configure how many windows and what data is in each window.

Enterprise Cloud Contact Center

Ivinex UUE is the unifying link between our Contact Center and CRM systems.

You’re in good company

We’ve done business with some of the largest public companies as well as everyday small and medium size businesses.

OMNI-CHANNEL PROCESS AUTOMATION
STATE MACHINE

The Ivinex UUE state machine has radically changed how successful our business has been.

Automating repetitive tasks and business processes has increased our success KPI’s.

Our agent users don’t have to manually trigger an email or text or callback. We can now focus on strategically contacting our customers.

ALERT MATRIX

The Ivinex UUE ALERT MATRIX ensures that the right people at the right time in a business process are notified.

SLA’s can now be automated in our process.

WORKFLOW ENGINE

The Ivinex UUE WORKFLOW ENGINE allows us to trigger a workflow from any combina-tion of logic relating to the data.

OMNI-CHANNEL

PROCESS AUTOMATION