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Online Personal Shopping Assistants
Next generation, brand advocate live chat is here

Needle finds your most passionate and knowledgeable brand advocates and connects them with customers on your website. Shoppers trust advocates because they’re not sales or service reps – they are peers.

Convert browsers into buyers with better conversations

Slow, frustrating live chat experiences turn away shoppers and revenue from your wesite. Needle helps you drive customers to a purchase by offering a genuine conversation with a person who loves your brand.

Superior customer experience means more ecommerce revenue

Supercharge your ecommerce business and increase conversion rates, average order value and customer satisfaction by offering better conversations and more personalized online shopping experiences.