Experience and build cross channel relationships and delight customers
50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first!
Digital Customer Service
Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management.
Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS.
Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service. Readily integrated with all leading platforms like Salesforce, Oracle, Freshdesk and Zendesk
Review Management across all location listings such as TripAdvisor, Zomato, Google Business Reviews, Facebook , App Reviews and E-commerce tracking. Truly omni-channel and AI powered to reduce time spent