SpiceCSM

Description

Why We Have “Really Happy Customers”

Easily Connect Data, Build Interactive Processes, and Create Automations

What Is Engagement Suite?

A Unified User Interface (UUI) to Orchestrate Your Customer’s Journey

Unified Desktop

The goal of SpiceCSM is to bring users the right information at the right time.  Our Data Integration platform pulls data from many systems into one application, while our Workflow Engine provides an interactive script to display the data.

Account Management

A flexible system to track the people you interact with.  Our CRM platform can organize multiple layers of data about your customers.  Create new fields and even populate fields using data from other systems for complete extensibility.

Case Management

Manage and maintain records for every interaction with your customers.  Sortable views provide users with an interface to track and monitor open interactions.  Easily log notes, send emails w/attachments, and schedule follow up tasks.

What Is Automation Suite?

A platform that enables you to easily manage your system of systems

Data in Flight

SpiceCSM Processes do not initially save any of the data imported into the process. Complex logic and data manipulation can be accomplished without having the information leave the transport layer. SpiceCSM is a fully HIPPA Compliant SaaS Solution.

Process Automation

Setup Process Workflows, Abstracted Layer Php scripts or any web accessible script to be executed at a certain day and time. An Automated Process can be an endpoint for an array of different integration types. Easily create a process to act as a REST API for any data accessible through the SpiceCSM Platform.

Low-Code Design

Simply drag and drop the building blocks of a process to perform an abundance of actions. Automatically send emails, save information to a database, load data from another CRM application, or execute JavaScript by simply dragging the appropriate action to where it’s needed.