Stella Connect

Description

Empower Agents to Deliver Exceptional Experiences

Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia.

Stella Connect Empowers Front-line Teams to Perform at Their Best

Stella Connect is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of front-line teams.

Customer feedback, coaching, and QA are typically disconnected–save time and money by centralizing them in one platform.

Stella Connect Drives Immediate Business Impact

Stella Connect pays for itself, you do the math:

Reduce Agent Attrition

More motivated and empowered agents will stick around for longer, reducing the expense and disruption of hiring and onboarding new team members.

Scale Teams More Cost Effectively

The deep visibility Stella Connect delivers will enable you to increase your agent to team leader ratio meaning you can expand your front-line team without costly manager expenses.

Increase Repeat Purchases

People who receive bad service don’t stick around, while people who feel the love can become customers for life. Stella enables you to improve your overall service performance and make things right after subpar interactions.