Verascape

Description

Helping Contact Centers Improve the Customer Experience and Reduce Costs Since 2000.

We help companies improve their customers’ contact center experience and significantly reduce operating costs with our cloud-based, omni-channel Self-Service as a Service solutions.

Omni-Channel

Speak in one voice across all customer communication channels, both voice and digital

Natural Language

Easy-to-use, productive, conversational, and intelligent customer interactions

Single KnowledgeBase

Integrated and real-time data on all inquiries, across all channels, supported by advanced reporting & analytics

Why Verascape?

Enabling your customers to intelligently self-serve 
when and how they want to.

Highest Completion Rates

Verascape has the highest caller 
self-service rates in the industry. We are the industry leader in caller identification — which is the critical success factor in omni-channel self-service. In some cases, Verascape has outperformed existing IVR systems by as much as 75%.

Performance-Based Pricing

We pioneered performance-based transaction pricing. We only get paid when we save you money.

Quick and Easy Implementation

Our hosted, cloud-based platform quickly and seamlessly integrates with your existing systems with minimal impact on your IT resources.

Easy to Use

Inviting and easy to use, our omni-channel self-service solutions immediately engage the caller in a productive and conversational dialogue. Our state-of-the-art solutions ensure streamlined and to-the-point caller interactions.

Proven Results

Verascape has a history of quantifiable results across all demographics. At least 50% of our transactions are conducted with callers over 55 years old.