Neura by ZEPIC – Agentic Conversational Storefront for Consumer Brands

Description

Neura is an AI agent from ZEPIC that turns a consumer brand’s conversations into a storefront. When a shopper taps an ad, follows a link from a Google Business Profile listing or opens chat on the brand’s site, Neura recommends products, answers questions, collects details and completes the order inside the same conversation.

ZEPIC launched Neura on 12 November 2026, describing itself as an AI-led context and engagement platform used by more than 200 consumer brands. Neura is available worldwide on web chat, SMS and WhatsApp, with Instagram and voice listed as coming soon, and it also launched on Product Hunt this week.

Who Neura Is For

• D2C and e-commerce brands that want to convert ad clicks and social traffic in a conversation rather than a long browse-and-checkout path.
• Omnichannel retailers that need online and in-store stock answers, including pointing shoppers to the nearest store.
• CX and support teams handling order tracking, returns and pre-sale questions at volume.
• CRM marketers who want shopper preferences captured for future campaigns.

Core Capabilities

Conversational Selling

Neura finds the closest product match, confirms stock and price, answers delivery, payment and warranty questions, suggests add-ons and confirms the order in the chat.

Memory Across Channels

Past orders, preferences and conversations across web chat and WhatsApp sit in one record. Neura verifies returning customers with a one-time code and reads their history before it replies, and your team can read it too.

Procedures, Forms and Actions

Neura follows your published procedures, forms and policy rules step by step, and takes actions in connected tools such as Shopify, Magento, CRM and point-of-sale systems, or any MCP-enabled application.

Training by Conversation

Setup feels like training a new hire: talk to it, add websites, files and Q&A, and connect your tools. If it lacks the right information, it hands over to a human.

Key Features Summary

• Agentic conversational storefront for consumer brands
• Web chat, SMS and WhatsApp (Instagram and voice coming soon)
• Product recommendations, offers and upsells from the synced catalogue
• Online and nearby in-store stock checks
• Order tracking, returns and support in the same conversation
• Per-shopper memory with one-time-code verification
• Published procedures, forms and policy rules
• Human handoff inbox, analytics and cost-per-outcome reporting

Plans & Pricing

Neura is a paid tool with a 14-day free trial that needs no card; you request access and the team gets in touch. Plans are sized by AI reply credits, knowledge sources, integrations and team seats.

Pricing checked 13 November 2026 from https://neurahq.ai/pricing/. Prices per month, billed monthly in US dollars (rupee prices also shown). One AI reply uses 1 credit, or 3 when the shopper sends a photo, voice note or file; team replies are free. Extra credits cost $59 per 1,000 or $249 per 5,000. WhatsApp charges its own fees.

Pros & Cons

Pros

• Turns ad and social clicks into a guided sale without sending shoppers through several pages.
• Connects online and offline by checking in-store stock and suggesting the nearest store.
• Clear, published plans with a no-card 14-day trial.

Cons

• Email is not a native channel; it works through an email platform connected via MCP.
• Credit-based replies mean busy brands need to watch usage, especially with photos and voice notes.
• Neura is newly launched, so independent reviews and case studies are still thin.

Where Neura Fits

Neura sits in e-commerce marketing and customer engagement, connecting paid and social traffic to a conversation that can sell, support and remember. It suits consumer brands with a real catalogue and frequent pre-sale questions, rather than B2B lead capture. To compare it with other conversational commerce and engagement tools, browse our directory of AI tools for digital marketers.

FAQs

Who makes Neura?

Neura is built by ZEPIC, an AI-led context and engagement platform for consumer brands. It launched on 12 November 2026.

Which channels does Neura support?

Neura works on web chat, SMS and WhatsApp today, with Instagram and voice listed as coming soon. It can reach email through an email platform connected via MCP.

Does Neura have a free trial?

Yes. There is a 14-day free trial with no card required; you request access and the team contacts you. Paid plans start at $99 a month.