Customer Growth Manager

WHO WE ARE:

Quartile, the world’s largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.

OVERVIEW:

We are looking for a Customer Growth Manager to join our Team.

As a Customer Growth Manager, you will own the growth of a portfolio of existing Quartile clients. With a farming mindset, you will deepen long-term relationships and expand each account through cross-sell and upsell of additional channels and services such as Amazon, Walmart, Google, Meta, TikTok, DSP and ChatGpt – working side by side with our Customer Success team.

REQUIREMENTS:

• Proven experience in a farming / account growth role (account management, cross-sell and upsell within an existing customer base), consistently hitting revenue or quota targets
• Experience with Key Account Management building account plans, mapping stakeholders, and growing strategic relationships over the long term
• Good understanding of the digital marketing landscape, including marketplaces (Amazon, Walmart, Mercado Livre), retail media, search (Google) and social (Meta, TikTok), and the main performance metrics.
• Ability to align closely with the Customer Success team to uncover cross-sell and upsell opportunities within our customer base
• Comfortable working with data to build ROI-based business cases (Excel / Google Sheets; Power BI is a plus)
• Familiar with CRM and sales engagement tools (e.g., Salesforce, Salesloft)
• English proficiency required must be able to speak and write in the language fluently

WHO YOU ARE:

This is a mid-level position; the ideal candidate is looking to continue their career in Account Management or Sales within the Digital Marketing / e-commerce industry. You are:

• A farmer at heart you would rather grow a relationship than chase a one-off deal, and you turn trust into recurring, long-term revenue
• Consultative and data-driven you lead with the client’s business goals and back your recommendations with numbers
• Competitively you strive to be the #1 performer while still supporting the team’s success as a whole
• Organized you work with a high sense of urgency within established timelines
• A strong communicator you have excellent writing, verbal communication, and presentation skills

WHAT YOU’LL DO:

As a Customer Growth Manager on our Customer Growth team, you will:

• Proactively farm your assigned book of accounts, leveraging side-by-side calls with Customer Success Managers, QBRs and direct outreach (phone, email, Slack) to uncover growth opportunities
• Build and maintain account plans for your key accounts, mapping stakeholders, channel whitespace and expansion potential
• Own the full expansion cycle from opportunity identification to proposal, negotiation and close to achieve your monthly quota
• Work your way through the hierarchy of e-commerce businesses, pitching to mid-level and senior executives
• Leverage performance data to identify ideal cross-sell and upsell candidates and present an ROI-based business case for each account
• Keep your pipeline and forecast accurate and up to date in Salesforce
• Provide constant feedback on sales leadership, customer success, marketing, and product so that we can continuously improve our technology, messaging, and sales collateral

This is a PJ contract based in Brazil