Daniela O.

Description

Enthusiastic self-starter capable of producing outstanding quality work in many different fields. Experienced Customer Support and Sales Representative, Team Lead, Project Manager, Virtual Assistant, Administration Officer, Recruiter, and Market Researcher. Dedicated to identifying customer needs and delivering effective solutions to all problems.

I’m a native Polish speaker, fluent in English. I have had the opportunity to hone my skills in Customer Support while working for international companies within a B2C and B2B environment. I have maintained a high volume of tickets sourced from telephone, email, in-app support, and social networking websites.

I’m proficient in the following software: ZenDesk | Help Scout | Zoho Desk I Trello | Asana I Slack I Shopify I Airtable I Microsoft Word | Microsoft Excel | Microsoft PowerPoint | Google Suite including all their software e.g. Docs, Sheets, Forms, etc. | Overall strong internet research skills

I have a passion for working with people and pride myself on creating a world-class customer experience. I am able to think critically and make decisions quickly that are best for the company and the customer as a whole. I’m pro-active and I always try to see things from the customers’ perspective.

I hold a Master’s degree from the University of Gdansk. I have advanced research and analytical skills that allow me to get to know your industry or company as if I had been there from Day 1. I am eager to continuously develop my skills and open to different projects.

I can work weekends and even holidays if a project is urgent. I will get the job done no matter what barriers I have to face.

I believe I can utilize my skills to help your business succeed.

Please contact me for further information.