LEAD GENERATION / Social Media / General Marketing

Description

Since 2017, I’ve worked for a company with different ftmig. Le those years, it is in the BPO industry that I have been with for a long time. I’ve worked as a Customer Service Representative doing sales and market our products.
Aside from doing the given job description, I was chosen to become a back up support of our Subject Matter Jpdcbs. Pftails of my job description that shaped my skills are outlined below:
– Provide effective and consistent customer support
Other tasks given beyond job description:
– Distribute Service Requests to Level 1 agents
– Auditor of over all sales from the company
– Provide effective and consistent customer support in Level 2 manner
– Answer all escalations to level 2
During those years, I was able to polish my skills in creating business correspondence, customer relationship, management relationship. Though not everything was spoon fed, I learned to find resources that will be able to help me with the business and to get my job done. That only means that I learned to become dependa