Executive Virtual Assistant / Amazon VA

Description

I am a driven Executive Virtual Assistant with 4 years of experience in Amazon FBA.

-Strong background in Amazon (US) FBA particularly in customer service, running business reports, lodging cases to Amazon Seller Support and other Sellercentral functions.
-Strong analytical skills and attention to detail.
-Proficient in Microsoft Excel, Google Spreadsheets, and Google Data Studio. *Dashboard Reports Creation and Automation
*Data Visuals
*VlookUp and Power Functions
*Data Consolidation
*Database Management and Cleanup
-With some background in Shopify and other Amazon marketplaces (UK and EU)
-Can use online collaboration tools like Trello and Slack.
-Excellent communication skills, both oral and written.

Other Skills:
*Product Research
*Content Writing
*Basic Graphic Design (Canva)
*Social Media Marketing and Management

I am a highly committed individual who will give the best service possible to achieve the end-result. I never quit on any given project and ensure its completion barring all challenges encountered. I am readily available to take on any job where I can bring my knowledge and skills to the table and grow my experience as part of an established institution.

I currently work as a remote Executive Assistant to a UK-based Amazon seller who has accounts in US, UK and EU marketplaces. I collate monthly data for my client’s P&Ls such as COGS, Stock Levels and Sales, as well as storage fees reports. I also reconcile Amazon reports to request reimbursements and ensure that we get money back for lost/damaged inventories and customer refunds with no returns. I’m also responsible for preparing monthly reports such as sales reports, ad spend, website traffic, current inventory levels, customer returns, and compiles large/bulk orders and puts it all together to create a business performance dashboard on a monthly basis.

Prior to being an Executive VA, my role for the same client was mainly focused on customer service where I was responsible for providing email support to customers and addressing their concerns. I also monitored product reviews and seller feedback and ensured that we maintain an excellent seller performance rating. I also performed a lot of other admin-related functions including data management, product sourcing, and content writing.