Virtual Assistant/ Customer Service/ Invoicing/ Admin Tasks

Description

4 years in the BPO industry and 2 years and 10 months home-based job experience

The Churchwell Group – Real Estate Virtual Assistant (Listing and Contract to Close)
(July 13, 2020 – September 4, 2020)
Graveyard shift (Home-based)

– Act as liaison between real estate
agents, clients, attorneys, escrow companies, and mortgage brokers during the
process of a real estate sale and effectively manage the administrative tasks
involved in closing a sale
– Prepare all listing materials:
pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull
online property profile, research old multiple listing service (MLS) listings
and etc.
– Obtain all necessary signatures on
listing agreement, disclosures, and other necessary documentation.
– Edit marketing materials (Open House, Just Listed, Caravan) and sendemail blasts to agents.
– Input all listing information into MLS and marketing websites and update as needed.
-Submit all necessary documentation to the office broker for file compliance.
– Input all necessary information into
client database and transaction management systems.

Kelly & Co – Real Estate Virtual Assistant (Listing)
(November 11, 2019 – July 8, 2020)
Graveyard shift (Home-based)

-Supervises all parts of seller transactions
– Gathers all listing information including property photos, pre-listing materials, comparative market analysis with online property profiles, and MLS research
– Posts new listings to social media and in MLS to sell homes quickly and give customers an excellent experience
– Arranges all buyers’ showings and public open houses to get feedback regarding the showing to help other team members facilitate more sales
– Edits marketing materials like homebook documents and flyers
– Keeps Listing Specialist organized and Listing calendar organized
– Creates marketing and competition updates/reports
– Updates trackers and all the necessary applications

GL International – Real Estate Virtual Assistant
(May 2016 – May 2018)
Graveyard shift (Home-based)

– Consolidates all the paperwork from real estate deal transactions.
– Updates property listing
– Review deal contracts and amend if necessary.
– Respond to emails and phone calls
– Schedule meetings and appointments
– Book travel and accommodations
– Manage a contact list
– Prepare customer spreadsheets and keep online records
– Organize managers’ calendars
– Create presentations, as assigned
– Provide customer service as the first point of contact

SPI Global
Preqin Account – Research Analyst (Real Estate-Alternative Investment)
February 2015 – April 2016
Morning Shift (Office-based)

– Tracks private real estate deals through web research
– Creates investors and fund managers profile

LG Account – Customer Service
Representative & Technical Support
December 2013 – February 2015
Graveyard shift (Office-based)

– Provides answers to clients by
identifying problems; researching answers; guiding a client through corrective steps
– Improves client references by writing and maintaining documentation
-Participates in the development of client training programs by identifying learning issues; recommending instructional language
– Accommodates client disabilities by recommending devices and techniques
– Avoids legal challenges by monitoring compliance with service agreements
– Improves system performance by identifying problems; recommending changes
– Updates job knowledge by participating in educational opportunities; maintaining personal networks
– Accomplishes information systems and organization mission by completing related results as needed

Teamspan Asia – Accounts Receivable Specialist
March 2012 – November 2013
Graveyard shift (Office-based)

– Receives invoices for transactions of a business and payment requests
– Processes the invoices and organizes for delivery of payments to vendors
– Where there is a delay in clearing up
an invoice, I receive and respond to inquiries about the progress in payment