The post-purchase experience
The post-purchase experience
Pricing
- Free
Description
The post-purchase experience
Learn about post-purchase support and integrate best practices into your business.
Great customer service can encourage repeat shopping, customer loyalty and more referrals. Your responsibilities as a seller don’t end when you ship completed orders. When you deal with issues, returns, disputes and chargebacks, consider the total experience of your customers and how you can make it better—before and after the sale.
When you complete a transaction, Facebook may communicate with you to let you know about any disputes, chargebacks or other customer service issues that you may need to handle.
Post-Purchase communication with customers
Whether you’re a one-person or many-person team, it’s important that your business has a single place for communication. When you initially set up Commerce Manager, use a customer service email address that your team shares. Emails sent to this address will show up in your Inbox in Commerce Manager, so all of your customer correspondence is always in the same place.
