Customer Care Specialist | Social Media Manager

Description

If you need trustworthy, detail-oriented, and quick-learner Customer Service, then you just found the perfect fit! I am a professional, efficient, and hardworking freelancer with a strong background in Customer Service specializing in Live Chat and Email Support.

I believe that through proper communication and great understanding, every relationship will be successful.

Tools I have used: Zendesk, Shopify, Shipstation, Capacity, MS Office, GSuite, Gorgias, Freshdesk, Intercom, Amazon SC, Walmart, eDesk, eBay, Shipmonk, Recurly, ReCharge, Skype, Slack, Outlook, Etsy, Instagram, Canva, Tawk.to, Trengo, Trello, Monday, and Last Pass.

I’m looking forward to helping you with your business!

I’ve handled 40-60 customer interactions on regular days, giving personalized, friendly, and polite assistance to ensure the customers’ retention and satisfaction. I’ve helped to maintain and increase customer loyalty by placing follow-up emails and expressing further help and consideration for customers. I familiarized all of the company’s products and services to be able to answer customers’ inquiries quickly and efficiently. Lastly, I have continually worked to enhance the account’s reputation by providing quality and timely assistance.