Customer Service/Sales/Collections/Social Media Manager/Virtual Assistant

Description

ConvergysCOLLECTIONS/CUSTOMER
CARE REPRESENTATIVE

Handled
inbound and outbound calls for 90 days and above past due accounts from
clients in the US to assist and discuss queries regarding their accounts
and finances.
Discuss
account balances, process payments and promise to pay.
Skip
trace to locate and retain customers by offering payment arrangements or
settle their delinquent accounts.

SYKES ASIA
CUSTOMER SERVICE REPRESENTATIVE

Handled
inbound calls for Capital One credit card customers to activate their
ATM/Debit Card.
Sales/Card
Activation, Card Services
Offers
payment protection for customers to help them pay their credit card bills
in times of difficulty
Discuss
Identity Theft Protection program to avoid identity theft.
Offer
products that will help the customer meet their financial needs.
CUSTOMER CONTACT CHANNELSQUALITY ASSURANCE

Call
listening and monitoring to ensure the quality of the call by providing
feedback on how to improve the way calls are being handled.
Ensure
that policies and procedures are being followed.
Submit
a report about the representative’s progress and areas of opportunity.

BANK OF AMERICA, BACP
Bank Associate – Bank of
America Continuum Philippines

Handles
inbound calls for Bank of America customers to assist them with their
banking needs such as balance updates, funds transfers, dispute process,
account maintenance and change in banking solutions.
Assist
account holders understand how their bank works, ways to pay and ways to
avoid fees, etc.
Assist
customers troubleshoot their online banking problems.
BAYCORP
RPC/COLLECTIONS REPRESENTATIVE

Handles
inbound and outbound calls for different clients in Australia and New
Zealand to assist them with their finances.
Assist
customers in making a payment
Set
up and negotiate payment in full or payment arrangements according to
their priorities and financial capabilities.
Skip
trace to locate customers and convert it to payment.
Contact
customers to follow up for the payment.
Assist
customers via email.
General
customer service.

Smart eStrategy/The
Mandeville Shop (Amazon) Virtual Assistant

Handles general customer service for
our customers who have a general inquiry about our products
Fulfill orders via Shopify
Manage their social media accounts
(Facebook & Instagram)
Assist customers regarding the product
warranty or replacement
Handle some basic task on Xero
Daily administrative tasks (Submit reimbursement cases
to Amazon)

Total Online Recruitment
AdvisorsVirtual Assistant/ Social Media Manager

Respond
to job applicants on Facebook
Monitor
comments on Facebook posts. Hide negative comments, answer questions etc.
Post
blogs to website and schedule blogs posts to Facebook
Invite people to like our page
Posts blogs to website and schedule blogs posts
to Facebook
Take responsibility for our organic marketing
strategy on Facebook, Instagram, Twitter and
Pinterest.
Study
our industry (recruitment) and stay up to date with job search trends,
companies hiring,
industry events and so on
Come up with ideas for engaging more candidates
on Facebook, Twitter, Instagram, and Pinterest
Create and post content on said social media
sites
Monitor activity and engage users
Compile clients results into email and send to
clients
Copy job applicant data from Facebook and paste
into Excel