Executive Virtual Assistant/Customer Support/Amazon VA

Description

Hard-working and self-motivated virtual assistant with 8+ years experience in providing customer service, managing a contact list, addressing employee’s administrative queries, excellent time management skills, and various personal assistance tasks. Able to focus on work without need for supervision.

Core skills:
• Shopify Management
• Manage Amazon Seller Central, Keepa, Tactical Arbitrage, InventoryLab, Seller Snap, Helium 10, RestockPro
• Manage a contact list
• Responding to emails
• Answering support tickets (with the use of Kayako, Zendesk, Webmail)
• Prepare customer spreadsheets and keep online records
• Organize managers’ calendars
• Provide customer service as the first point of contact
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Excellent email and instant messaging communication skills• Excellent time management skills
• Solid organizational skills
• Researched information from the web used to create documents and reports for clients.
• Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.
• Worked within a strict timeline in order to complete artwork on time.
• Setting up Autoresponders (Aweber, Mailchimp)
• Bookkeeping and payroll duties
• File Management (organizing files using Dropbox etc)
• Database building (updating email or contact lists on your CRM)
• Transcription (basic transcribing voicemail, video, or audio)
• Creating basic reports (reports on weekly tasks, deliverables, sales)
• Preparing Slideshows (Powerpoint Presentations)
• Manage and update Social Media Accounts
• SEO & Digital Marketing
• Creating and sending newsletters
• Basic WordPress Skills
• Publish posts on your Blog (provided content)
• Converting, merging and splitting PDF files
• Basic skills in Amazon
• Manage InfusionSoft
• Project Management (Basecamp, Trello)
• Creating image quotes
• Basic video editing (Using Camtasia)
• Other administrative tasks