CallN

Description

Automated Call Intelligence

Drive actionable insights from interactions between the two most important resources in your business; your employees and customers.

CallN Solutions
Workforce Optimisation

Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimise team performance.

Compliance Risk

Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues.

Customer Experience

Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience.

Marketing Insights

Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more.

Call Recording

Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.