Vanilla

Engage with Community

Cloud-based customer community software.
Drive loyalty, grow sales, and reduce service costs.

Put Your Customers First
The world’s most customer-centric companies are building communities using Vanilla’s powerful platform.
Build Loyalty

Help customers create a social bond with you and each other.

Self-Service Support

Let customers help each other and deflect tickets.

Get Feedback

Improve your product or service with feedback and insights.

Convert Prospects

Create a sense of trust with prospective customers.

Engaging Community Software
A branded customer community should be tightly integrated, easy to use, great looking and engaging. Your CRM vendor’s mvp just won’t do.
Modern Forums

Easy and rewarding user experiences.

Ideation

Customers can submit, view and vote on ideas to drive innovation.

Q&A

Customers ask, answer and accept each other’s questions.

Knowledge Base

Create KBs from scratch or repurpose community content.

Fully Branded

Theme Vanilla to perfectly match your website or app.

Seamless Integratio

Single sign-on and CRM integration allow seamless workflows.

Mobile Read

Mobile themes that work on any device or screen size.

Developer Friendly

Integrate via API and control theme HTML and CSS