eGain

EASY WITH EGAIN:

Virtual Assistant

Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.

Messaging Hub

Engage customers over SMS, MMS, Twitter DM, ABC, Facebook Messenger, WhatsApp, in-app, and more. Notify customers via personalized messages that are secure, scalable, and timely.

Super Chat

Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration.

Knowledge+AI

Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise).

Mail + Social

Automate and personalize responses to customer emails, web forms, letters, and faxes. Plus, monitor social media and respond efficiently. All using an omnichannel desktop.

Analytics

Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.