Bright Pattern

Cutting Edge Innovation

Find out why Bright Pattern software has the highest ROI in the industry.

#1 Quality Assurance

Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.

#2 Omnichannel Conversations

Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.

#3 Powerful Personalization

Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

Fully Compliant

Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:

TCPA
OFCOM
GDPR
SOC 1
FISMA
PCI DSS
SOC 2
HIPAA ACT
EU SAFE HARBOR

Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.