Apptentive

Description

Exceptional Mobile Experiences Powered by Emotion

Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey.

With Apptentive’s powerful Voice of the Customer solution, you can capture invaluable feedback across your mobile customer’s journey and take immediate action to win back customers and activate fans at scale.
COLLECT

Listen to feedback in real time, across your mobile channels to track the voice of your customer and evaluate shifts in sentiment

ANALYZE

Gain insights across your mobile channels in real-time and learn the “why” behind your feedback

ACT

Route feedback appropriately based on sentiment to increase retention and make customer-centric product decisions

Fast Time to Value

Get critical survey results in minutes or days, with updates needing zero technical support. Benefit from industry-expert support and bespoke data insights analysis.

Enrich Customer Data

Measure shifts in customer sentiment over time to better understand the “why” behind your feedback, while enriching your customer profile data.

Precise Targeting & Measurement

Use the right tools to take action on shifting sentiment with our intelligent targeting (Ratings Prompts, Notes, Surveys, and two-way Message Center).