Senior Customer Experience Manager Ecommerce Sites

Description

Thank you for visiting my profile! I am a detailed, hard-working professional with more than 8 years of combined customer service, collections, and administrative experience. I specialized in providing excellent service and can work under pressure and disciplined in terms of deadlines.

My experience includes:
*Manage Offshore or Philippine Customer Service team
*Corporate Sales
*Freshdesk Ticketing System and Freschat Platform (Created a solutions portal, set it up and created responses, freddy bot and custom bot for the website)
*Senior Customer Experience Manager (E-commerce, takes care of Amazon Reviews, Feedback, Contributes to the business growth and development)
*Managing Customer Service on your Shopify , WordPress Ecommerce Stores
*Phone, Email, Chat Customer Service Support
*Phone, Email, Chat Collections Specialist (Mortgage Collector, 30s-Preforeclosure)
*Accounts Receivable (account reconciliation, working with Business Development Managers and Directors to come up with a strategy for companies to settle unpaid invoices)
*Real Estate Market Researcher/VA (conducting surveys to identify market trends in the area)
*Data Mining/Web Scrape (scraping leads from specific websites and creating a file/sheet from it)
*Data Entry Specialist (keeping the database or system up-to-date)
*Facebook Messenger Marketing creating Ctytrhfr
*Basic content writing/copywriting
*Fundamental Knowledge using FreshDesk
*Basic Knowledge in Building WordPress Ecommerce Website
Skills/Tools Used:
*ManyChat, MobileMonkey
•Experience in using Podio, Notion
•Data Entry/Mining/Scraping on Zillow, Craigslist
•Minimal background on Shopify
•Good command in English
•Knowledge of MS Word, Excel
•Data Entry expert
•Time and Balance Manager
•Good command in English
•Ring Central, Hubstaff, Asana, Slack
•Experience in using Amazon Seller Central
•Navigation of WordPress and Woocommerce