VisualCue

Description

What is Real-Time Operational Intelligence?
Operational intelligence is the next step in the evolution of business intelligence. Based on giving organizations insights and actions through datasets, real-time operational intelligence offers a solution based on in-the-moment feedback for making insightful business decisions. It’s time to take the next step in the way you manage your business.

Gain Operational Efficiencies and Save Money
Data As You Need It
• Save decision makers six-plus hours a week

• Insights at a glance with deliverable datasets

Solutions From Numbers
• Actionable insights delivered to the team

• See solutions in the moment as needed

Key Metric Scorecards
• Customized real-time KPI reporting

• Know how your team is performing

Visibility For All
• Understand the clear path to success

• Grow company wide self-governance

VisualCue for Contact Centers
VisualCue’s dynamic design shows you the overall score of every agent in your organization based on key performance indicators set by you. Our patented visual design technology helps you spot those who need attention in the blink of an eye. Know in an instant who needs help and what they need training on. VisualCue for Contact Centers consolidates every report in one easy-to-use visualization updated in real time so your contact center managers can work more effectively and agents know exactly what they need to do succeed.

VisualCue for Salesforce
Tiles present your information in a way that instantly brings forward your most essential data so your team can focus on which clients or accounts need the most attention. With VisualCue you can better understand who is ready for an upsell, who is showing signs of leaving, and who needs contacting. By meeting customer’s needs, your team capitalizes on more opportunities within the Salesforce system.

VisualCue for Churn Reduction
Keep your finger on the pulse of your customer base with VisualCue for churn. By using our patented technology combined with your data, we help you predict and prevent when customers leave your book of business. Finally, you can visualize multiple data sets and in an instant understand who needs your attention. See the bottlenecks in your organization and identify who and what is keeping your group from realizing your customer’s success.

Make better decisions faster
With our system, you have the power of real-time operational intelligence which delivers not just data, but prescriptive insights! Use VisualCue to track contact center agents, client’s needs, a fleet of trucks, or your SalesForce customer base. It’s customizable to your needs and helps decision-makers better understand their next steps.

Real-time operational intelligence…really
VisualCue’s dynamic design shows you the overall score of every agent in your organization based on key performance indicators set by you. Our patented visual design technology helps you spot those who need attention in the blink of an eye. It’s time to work smarter with your data.