DMI Track Customer Experience
This popular short course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business. Also includes free DMI Membership for six months.
Customer Experience Course Overview
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in of Customer Experience
4 Interactive Modules. Associate Level Certification.
8 Hours self-paced learning content. FREE DMI Membership included.
Practical Toolkits and Templates.
What you’ll learn
4 Modules • Approx 8 hours Learning Content
Module 1 – Customer Experience: Agility and the Changing Nature of Customers
Module 2 – Designing CX: Placing the Customer at the Center
Module 3 – Optimizing CX: Authenticity and Involving Customers
Module 4 – Measuring CX: Data, Metrics, and Visualization