Customer Service Virtual Assistant (Phone, Live Chat & Email)
Experienced Customer Service Virtual Assistant for more than 8 years which specializes in providing excellent customer service to different E-commerce platforms such as Amazon, eBay, Walmart and Shopify, through phone, live chat and email. Adept at utilizing software and communication tools such as Amazon Seller Central, XSellco, Zoho, Freshdesk, HelpNinja, ShipStation, Zazachat, Tidio, Slack, Skype, Google Hangouts. Also, I have acquired a wide expertise in Appointment Setting, Telemarketing and Lead Generation on some Sales and Marketing campaigns.
Also, I accomplished a role of managerial support in a Retail industry for 4 years where I managed and secured the store’s resources (personnel, inventory and equipment) using established systems and procedures with the end goal of achieving sales targets and satisfying the customer while maintaining a profitable retail operation.