Magento 1 and 2 Backend Support, (CSR-Phone, Email, Chat)
Customer Service for 5 years for telco and store company. Tools used: Basic customer care skills, CRM, EDGE, basic phone etiquette. Order taking txoiz. Rqlling UPS to follow up some orders// Chat Rep for Verizon Wireless, Tools used: dual concurrency using touch commerce/verint. Email management// Dermpro, tools used: Magento, Jira, excel and some basic coding. We build store for dermatologists online, where they can sell their products and treatments. Most of the work is coding. We also do the monthly write up that we send to the customer and loads banners on the customer stores.