Rochelle H.

Description

Community marketing pro with over 10 years of community and digital marketing experience, plus a foundation in customer support. I help small business owners and startups achieve their community experience dreams by offering community management, customer/community support, and community strategy. I am currently seeking COMMUNITY projects to sink my teeth into. If you’re looking for a community manager, let’s chat! I’m especially eager to work with brands led by women, women of color, black-owned, or African-American led startups – and ANY brand that embraces diversity within the team!

I am not currently accepting social media projects limited to scheduling and posting content on your social platforms – a “social media manager” would be more appropriate for you if those are your needs.

Skills:
– Community strategy and community management
– Community support & customer support (as part of community management)
– Social Media Strategy as part of a larger community-building project
– Forum and social media moderation – including training your team on best practices (excluding content scheduling/posting)
– Content moderation
– Membership programs, volunteer programs (creation and management)
– Influencer & creator programs

A few Tools & Platforms I’m experienced with:
Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite,
Airtable, Webflow, Mailchimp, Slack, Discourse, Discord, Reddit, MightyNetworks, Mobilize, Pinterest, Instagram, Twitter, Facebook (business pages, messenger, groups, creator studio), Youtube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, Gif makers, Zendesk, Chat Support.

Please note regarding California AB-5 law: I am EXEMPT from this law as a marketing professional who provides professional services, business-to-business.