Sandy B.

Description

Hardworking and passionate about what I do. I put everything on the table, and I am more inclined to share my inputs to better the work that I do. I’m an excellent typist with an extensive background in customer support in various BPO in the Philippines. Extensive experience in being an operations supervisor in the BPO industry, supporting email and chat consultants. Flexible in hours of work required and can adapt well to whatever is needed.

I am also a Crypto enthusiast and worked part-time as a Research Analyst for Crypto ICOs. I have been trading Cryptos and Altcoins for the past 15 months, and my knowledge in cryptocurrencies came in hand with my recent jobs. I am currently working as a Community Manager in Telegram, Discord, and Reddit for some ICOs to help them build and maintain their community.

Have a background in Graphic Designing, content marketing for Real Estate Ads and doing some voice-over gigs and content writing for YouTube tutorial. I’ve also worked as an online English tutor, proofreader, and E-commerce Supervisor where I have collaborated with the CEOs in regards to revamping their customer service processes created a search-knowledgebase/library in which consultants resulted to be more efficient and effective. I have also introduced a Quality Assurance scorecard for us to be aligned with the processes and evaluate consultant’s calls to identify areas for improvement.

I have also introduced Zendesk reporting and overall employee efficiency reporting and analysis to E-commerce businesses that I supported in the past.

Skills/Experiences:
Telegram Community Moderator
Graphic Design
Powerpoint Content Creator
Social Media Manager
Photoshop Editor
Canva Design Creator
Voice over
Proof-reading
Content writing
Online English Tutoring
Team Mentoring
Research
Customer Success Associate
Email and Chat Support
E-commerce Phone Team Supervisor
Customer Complaints Manager
Above 60 WPM
Community Building
Community Manager
Cryptocurrency Analysis
ICO Research/Data Analysis
Salesforce usage
Asana
Trello
Preview
Planoly
Buffer
Hootsuite
Later
Grum
MeetEdgar
ContentCal
SkedSocial
Postfity
Tailwind
Socijam
Canva
Pixlr
Photoshop
Adobe Premiere Pro
Camtasia
Lumen 5
iMovie
Zendesk usage
Zendesk Analysis
Zendesk Reporting
Intercom
Discord Usage
Hubspot Usage
Microsoft Office
Google Suite
Siebel
Genesys
Live Person