Ameyo

Description

Customer Engagement Platform

Ameyo is now PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME

Ameyo Fusion CX

Ameyo Fusion CX is a modern customer support ticketing system that allows businesses to  streamline their customer interactions. This ticketing system helps you auto create tickets for every customer query coming from any interaction channel- voice or digital channels. Backed-up with intelligent ticket routing, Fusion CX also prioritizes the tickets and ensures that no SLA breach happens. Its AI-based sentiment analysis capability lets you understand your customers’ intent, serve them better with a contextual conversation, and improve your overall CSAT rate.

Omnichannel Helpdesk System

Fusion CX is an omnichannel ticket management system that enables you to handle customer queries from multiple channels. Ameyo helpdesk customer support ticketing system lets you create tickets for queries coming from Voice Call, Email, SMs, WebChat, In-App Mobile Chat, Social Media- Facebook, Twitter, Instagram, Popular Messaging Platforms- WhatsApp, Viber, and Line. These multichannel queries can be handled on a single interface.

Unified Agent Desktop

Enable your agents to resolve customer queries faster and save their time with Unified Agent Desktop. It allows your agents to access all support tickets, customer insights, and contextual interaction history of customers on a single interface. With no need to switch between different screens, agents can serve customers more efficiently while saving their time.