Astute

Description

AI-Powered Self-Service

Astute’s award-winning digital service platform helps your customers help themselves – no matter the time, channel, or device.

One platform, many channels. Build the core functionality once and use your chatbot across multiple channels.
Flexible technology. Innovations like AI and natural language processing (NLP) are constantly evolving. Our flexible platform ensures you can take advantage of the latest innovations.
Smarter approach to content. Auto-generated responses from existing content and an easy-to-use authoring tool make knowledgebase maintenance a breeze.
Intuitive Agent Desktop

Let your agents work smarter, not harder. Best-of-breed CXM empowers agents to handle all channels in a single, streamlined interface.

The only consumer engagement specialist. No other system supports agents like we do because Astute’s platform is rooted in decades of customer care experience.
No costly customization required. Generic CRM systems often require extensive (and expensive!) customization to work well for customer care. Not Astute – it’s just what we do.
A flexible platform that grows with your business. Adding a new contact channel? Integrating an order management system? Astute’s technology puts you in the driver’s seat.