Call Box

Description

Intelligent tools for superior phone performance

Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling.

Cloud Phone System

Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box’s flexible and reliable VoIP system.

Human & Artificial Intelligence Call Review

Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology.

Actionable Feedback

Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends.

Customized Caller Experience

Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more.

Communication Dashboard

Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business.

Intelligent Routing and Queuing

Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.