Medallia

Description

Understand Every Journey
Capture signals from experience and operational data to understand every experience along every customer or employee journey.

Anticipate Needs & Predict Behavior
Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Medallia – Text Analytics optimize experiences
Improve Outcomes
Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Medallia Dashboard
Four Core Experience Suites
Medallia – Customer Experience
CUSTOMER EXPERIENCE
Provide exceptional experiences to consumers at every touchpoint. Understand their needs, predict behaviors, and drive positive outcomes.

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Medallia – Business Experience
BUSINESS EXPERIENCE
Drive loyalty of your business customers by optimizing every interaction with every function in your organization along their journey.

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Medallia – Employee Experience
EMPLOYEE EXPERIENCE
Drive excellence and create a high performing workforce and drive employee excellence.

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Medallia – Product Experience
PRODUCT EXPERIENCE
Drive loyalty and embed the customer’s pulse into every decision along the product life cycle. Understand usage, A/B test concepts, and predict trends.