Reputology

Description

Manage Reviews from One Place
Reputology is the review monitoring and management platform that helps businesses monitor, respond to, and analyze their online reviews

REPUTOLOGY IS TRUSTED BY MARKETING AGENCIES, AUTOMOTIVE GROUPS, HOTEL CHAINS, HEALTHCARE ORGANIZATIONS, PROPERTY MANAGEMENT COMPANIES & MORE
Reputology customers

Reputology acts as a gauge on how we are doing, letting us know whether or not employees are doing their job well. It helps point out key areas where we are—-or aren’t—doing well, based on customer responses.

Megan L, Marketing, FRSG (FSR Magazine)
LEVERAGE REVIEWS TO GROW THE TOP AND BOTTOM-LINE
24/7 Review Monitoring
Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard.

Respond Quickly from the Platform
Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface.

Analyze Customer Sentiment
Wait times too long? Toilets clogged? Is the new hire Dwight abrasive? Attack the root cause of complaints. Our semantic analysis technology converts the unstructured content from reviews & feedback into actionable data.

Aggregate All Feedback in 1 Place
Get a holistic view of the customer experience so that your team can become proactive about addressing concerns & making improvements. Our flexible, customizable surveys allow you to gather feedback on an ongoing basis.

Keep Tabs on How Reviews Are Managed
Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service.

Measure Performance
Reputology’s reporting and analytics allows you to gauge your KPI, spot trends, and compare storefronts at a glance. Our intuitive graphs, charts and scorecards make it easy to diagnose any changes in performance.