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Discover why world-class retail fulfillment operations run on Tecsys

Empower your organization with Omni™ OMS, an industry-leading, end-to-end retail fulfillment solution for omnichannel commerce.

Drive Distributed Order Management
Omni™ OMS comes complete with a robust distributed order management (DOM) engine that enables you to configure, manage and execute complex order routing processes effectively and efficiently through advanced order orchestration functionality.

Achieve Inventory Visibility
Unify disparate inventory pools across multiple channels to provide a single enterprise view of stock in real time, optimizing available-to-promise inventory while providing your customers with the confidence that what they order will be delivered or available in-store.

Execute Store Fulfillment
With an intuitive interface and accessibility through the web from any device, the Omni™ OMS store fulfillment module easily enables store associates to fulfill and deliver buy online pickup in-store (BOPIS) and curbside pickup (BOPAC) orders.

Deliver Customer Service
Exceed your customers’ expectations with maximum flexibility to create, cancel or edit existing orders. Also offer multiple appeasement options including price matching, credits and adjustments.

Enable Micro-fulfillment
Take store fulfillment to the next level. Advanced “store-as-warehouse” functionality provides in-store pick and pack workflows that streamline the fulfillment process and deliver speed, efficiency and cost savings.

What you need to know about
order management

Keeping up with the Ever-Changing Retail Environment
Retail sales have grown almost 4% annually since 2010 and show no sign of slowing down; meanwhile, how people shop retail has changed profoundly. The retail industry is demanding an ever-sophisticated approach to unified commerce. Technology plays an increasingly important role in how retailers attract and convert customers. Due to “the Amazon effect,” you now need the capability to fulfill orders faster than ever to compete. Escalating customer expectations mean shorter shipping windows and less room for error.

Still, the industry continues to evolve. As e-commerce giants delve into the brick-and-mortar fray, and stalwart brick-and-mortar operations branch out to offer alternative customer buying experiences, can one retail channel truly exist without the other in today’s omnichannel world? Many interwoven channels mean high complexity in an unforgiving market; yet the two greatest challenges facing retailers today reflect company culture rather than supply chain obstacles.

Old Habits Die Hard
Retail is changing, and thriving retailers are changing with it. Yet, traditional single-channel retailers are not necessarily wired for change. A typical barrier to integrating a DOM strategy often includes a cultural or altitudinal resistance to change. This challenge is often best overcome with two-way communication about a retailer’s vision. Change management experts can also be a big help. The reality is that omnichannel fulfillment calls for a paradigm shift and for leadership to embrace new methods. It isn’t just the supply chain management side of the business, either. The retailer needs to reimagine their fulfillment operations from top to bottom so that customers experience a seamless and streamlined buying journey. What results are more robust retail capabilities and new channels for revenue.

The First Step is the Hardest
Embarking on this fundamental fulfillment shift is daunting, so tapping into the knowledgebase of a solutions provider can help you build a manageable roadmap. Since omnichannel fulfillment is not an ‘if’, but a ‘when’, defining those first few steps early on can be the difference between thriving and catching up.

Once the decision is made to pursue an omnichannel fulfillment strategy, it is not all-or-nothing. It is best to learn to crawl, then stand, then walk, and only then run. Most retailers are best suited to choose one omnichannel fulfillment strategy that is easiest for your people to embrace. You can find the one that is least disruptive to business as usual; perhaps it is already a well-known and used process. This will be an early win on which to build the team’s momentum. It also helps the organization feel that this is a challenge that has a solution.

Why are Retailers Turning to Distributed Order Management Systems?
With the multitude of changes that take place in the retail industry—including the proliferation of multichannel retailing beyond single-channel e-commerce or brick-and-mortar operations—why are leading retailers turning to distributed order management systems to get them through? Well, distributed order management is the core of omnichannel retailing. An order management system enables retailers to accept customer orders from all channels, including any combination of physical store, online, mobile, voice, call center, text message, marketplace, IOT, chat, and social media orders. These orders are centralized by the order management system, which gives retailers a view of inventory from all locations. Customer orders can be checked, interchanged, and mixed and matched from the DOM system.

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