Verint

Description

Measure customer experience at every step of the journey

And link improvements to business outcomes.

Verint for VoC

Are you capitalizing on today’s customer journey? The right XM strategy will help you listen better, learn more, and speed up customer experience improvements.

Verint Experience Cloud

Experience Cloud combines powerful software and services for a complete and unified view of the customer experience.

Listen Deeply
Give customers opportunities to provide real-time, opt-in feedback that triggers cases and helps internal teams collaborate to close the loop.

Understand Behavior
Visualize and track customer actions to isolate issues, improve resource allocation, and speed response times.

Act on Insights
Use cause-and-effect findings to understand experience quality, prioritize changes, and coordinate actions with organization-wide goals.

The Verint Methodology

Verint’s causal, predictive methodology allows you to prioritize actions and link CX improvements directly to business outcomes.

Prescriptive

Receive a score plus insight on what to do next and why. Get actionable intelligence on the drivers and outcomes you need to prioritize for maximum business impact.

Predictive

Make your business case for CX. Get quantifiable evidence of the impact CX improvements will have on tangible outcomes like revenue, growth, and satisfaction.

Benchmarkable

By channel, touchpoint, industry, and more — we have the deepest collection of CX benchmarks in the industry to give you the context you need.