VoiceOps

Description

The AI coaching and training platform
Raise your call center’s performance in weeks with world-class coaching

Know everything that
happens on your calls
Whether you’re making 1,000 calls a week, or 100,000, get a full view into where reps are thriving and where they need work

CUSTOM BEHAVIORS
ACCURATE TRANSCRIPTS
INSTANT SEARCH
custom behaviors
MEASURE WHAT MATTERS MOST TO YOUR BUSINESS

In a 30-minute calibration call with VoiceOps, define the behaviors reps should do on calls

Dashboard shows how often your reps follow your sales process

Weekly trends show you see if coaching is moving the needle

Bring all of your call
coaching into one place
Whether it’s a quick note, group
session, or formal 1-1, we’ve got you covered

SESSIONS

Document your offline coaching sessions so that you have notes to revisit

Share with your rep in 1-click so they know what to work on

Set check-ins and we’ll take care of sending a reminder

REPORTING

Daily reporting to execs on the team’s progress towards coaching goals

Quarterly reviews with our in-house data science team on what’s working and what’s not

Higher revenue and happier reps in the first 60 days