Voiptime

Description

All-in-One Cloud Contact Center Solution

Improve customer satisfaction and reach the highest agent productivity with the help of a multichannel Voiptime Contact Center solution.

Why Voiptime Contact Center?
Enterprise-level full-featured contact center solution with everything you need for call center organization;
Rapid deployment by our IT team within 2 business days. Start working in your fully configured cloud environment immediately;
Custom two-way integration with your business applications with minimal investments;
Ultimate audit of business processes in your department carried out by our experts with more than 10 years experience in call center operations;
Detailed instructions for the client’s network infrastructure optimization to ensure the crystal call quality;
Professional technical support (8/5 or 24/7 with the ability to discuss SLA) and ongoing network monitoring;
High availability and guaranteed uptime 99.9% (downtime is less than 8 hours 45 minutes per year or 43 minutes 43 seconds per month);
Easy scalability with no substantial efforts;
High reliability regardless of the number of contact center agents working simultaneously.