Wootric

Description

Maximize Customer Lifetime Value

Customer experience management that drives retention, engagement, and advocacy.

Collect feedback at the moments that matter.

Focus on critical journey points that make or break customer loyalty. Never miss a trend.
Free your customers to tell you what is important, in their own words.
Insights across feedback sources.
Hear from more customers and take action in real-time.

Make data-driven decisions faster with machine learning.

Lots of qualitative data? Topics and sentiment are analyzed in real-time.
Understand the “why” behind the score.
Get a unified view of themes & sentiment across feedback sources.
Identify experience gaps and prioritize improvements.
Increase retention, engagement and referrals.
Drive improvement across your organization.
Evangelize customer-centricity from the C-suite to the front line.
Engage stakeholders with custom dashboards.
Leverage your systems of record to automate team follow-up.
Easy-to-use platform speeds adoption across the teams.