CustomerVille

Description

Design-driven Voice of the Customer means more words shared, richer syntax, stats and photos.|

Design-driven Voice of the Customer means machine-learning responsiveness in-survey.|

Design-driven Voice of the Customer means automatic curation of moments, not just metrics.|

Design-driven Voice of the Customer means powerful insights based on deep feedback.|

People will receive over 250 Billion requests to take a survey this year.
It’s no wonder that response rates are down and frustration is up. B2B or B2C, solving for this is what we do – for some of the best brands and enterprises in the world.

Customerville weaves survey questions tailored to your customers’ experience into your brand story using a proven blend of creative design, technology and behavioral science. The result is an award-winning feedback experience that engages customers and builds your brand. And it works flawlessly on any device, through any channel, and in any language.

Surveys That Go Beyond Webforms
OVERVIEW
Customerville powers this global, multi-brand, omni-channel retailer’s VOC program in every market, brand and channel. Customers are welcomed to a luxury-feel survey designed to ask respondents to expect the best. Surveys geo-detect location, automatically flexing language and local regulatory compliance steps based on a host of factors.

DESIGN-DRIVEN CONCEPTS
UGG employees present customers with aspirational photos and hero statements intended to set the bar high. Customers are then asked no-nonsense questions about how well their experience mapped to the employees’ hopes for it. Disappointed customers are instantly tracked to a “Red Flag protocol” to be sure UGG responds quickly enough to get in front of complaints appearing on social media.