Alida

Description

WE BELIEVE YOUR CUSTOMERS ARE THE ULTIMATE SOURCE OF TRUTH

THAT’S WHY WE’VE CREATED THE WORLD’S FIRST CXM AND INSIGHTS PLATFORM

Alida gives you both broad feedback and deep insights from your customers, so you can make decisions with them—not for them.

WHY ALIDA?

Alida is the only global CXM and insight platform that empowers brands to collect and action both broad feedback AND deep insights. No other platform allows you to manage, monitor and optimize millions of customer experiences, as well as source meaningful insights from your thoroughly profiled core brand advocates.

Alida created the world’s first CXM and insights platform, empowering customer-obsessed brands to ensure that every decision is designed to elevate the customer experience. Combining broad feedback and deep insights allows you to uncover and action your customers’ truths.

The Alida platform was designed for companies that want to make decisions with their customers, not for them. From a first-time customer to a long-term strategic customer, the Alida platform helps brands understand and act on their customers’ truth to improve customer experience, increase revenue and accelerate innovation.

Whether you are looking for input from your broader customer base or your highly profiled insight community members, we enable brands around the following use cases:

Voice of the Customer
Voice of Employee
Customer Journey
Customer Satisfaction and Advocacy
Marketing and Advertising
Product and UX Design