Lumoa

Description

Customer Centricity Made Simple

Built from the ground up with AI, Lumoa helps you automatically generate, track and act on insights from your customers, employees and markets.

The Intelligent CX Platform

The AI powered CX platform built for impactful business decisions.

Simple

Everyone can make a difference. Democratize CX expertise and increase customer-centricity.

Fast

Automate your entire process and move faster from data collection to strategic action.

Predictive

Become more confident in your CX investments by predicting the business impact of your decisions.

AVOID THESE PROGRAM FAILURES
They are not designed with change or innovation in mind.
They move slowly and without purpose.
They have “soft” metrics rather than real business goals.
EMOTION IS STILL A BLINDSPOT

Knowing what your NPS score is not enough. To know where to spend your time and resources, you need to know why. This is where you need open text feedback. Organizations have tried to deal with open text in two ways:

1. Do Nothing

2. Manually analyze a sample that does not represent the whole customer base

We ensure that customer verbatims are not a blind spot in your CX program through automatic categorization and sentiment analysis.