Zoomin

Description

TURN YOUR CUSTOMERS INTO PRODUCT MASTERS

Empower customers to use your product to their greatest potential with intuitive product answers wherever they need them

Transform enterprise product content into an intuitive self-service experience
Drive customer loyalty
Deliver personalized, relevant and easy-to-find answers that customers need in your documentation portal, community, support site, and in your product.
Empower agents to deliver fast support
Enable your remote workforce by delivering real-time guidance that analyzes each support case and recommends contextually relevant technical content.
Gain actionable insights
Strengthen your product value and improve the customer experience by understanding areas of friction and how customers are engaging with your content.

Zoomin is revolutionizing how companies and their customers gain value from their documentation.

Although companies invest heavily in creating technical product content, user experiences are often outdated, with information scattered across multiple content silos. This means people struggle to find the answers they need, resulting in poor customer experiences and higher support costs.

Zoomin turns the underutilized asset of technical product content into a valuable business resource. We help you deliver relevant and personalized help to your customers wherever and whenever they need it – leading to better self-service, lower support costs, and actionable insights that drive better work processes and enterprise-wide KPIs.