Virtual Assistant |Customer Support

Description

3 years experience in various general virtual assistance tasks

Customer Service
• Email management
• Inbound calls
• Answer products and services inquiries
• Handle billing concerns, refunds, disputes
• Handle customer complaints
• Customer follow up
• Effective communication skills

E-commerce / Shopify Store:
• Product listings (upload products in Shopify)
• Update/create filters
• Manage/organize the frontend and backend
• Create tags for collections
• Manage order fulfillment, order status, and tracking
• Update shipping information
• Edit order information

Real Estate:
• Training and certification for Real Estate Virtual Assistance Course
• Worked in a US-based real estate company for two years
• CRM management (Zillow, Boomtown, Follow up Boss, Ylopo)
• MLS
• Data entry (data research, client information research)
• Inbound calls / front desk phone receptionist

Data Entry
• Organized data from one CRM to another
• Expert in Excel and Google Sheets
• Managing files in Google Drive, OneDrive, Dropbox, and other online storage apps
• Real Estate data entry
• Data research

Social Media Management
• Facebook page moderation
• LinkedIn lead generation
• Instagram / Facebook posts scheduling

Graphics and Designs
• Canva premium
• Basic photo and video editing

Communication Skills
• Excellent English writing and speaking skills