Brand24

Description

Protect your online reputation

Follow up on positive comments from your brand ambassadors & respond to a dissatisfied customer before the story gets ahead of you.

Automated sentiment analysis

We use advanced sentiment detection to segment positive, negative and neutral mentions.

Instant notifications

Get instant alerts for negative mentions and engage key conversations before it’s too late.

Improve customer satisfaction

Track & engage online reviews, social media mentions, blogs, message boards, news sites and much more.

Get to know your customers

Learn what people like or dislike about your company to improve communication.

Engage customers online

Access and engage online mentions to grow customer satisfaction.

Measure your marketing / PR efforts

Find out how many people saw mentions for your brand. Track engagement, including Likes, Shares & Comments.

Automated reports

Save time using our daily/weekly reports. Export the data through PDF & Excel reports.

Important metrics

Track KPIs including Reach & Engagement.

Hashtag tracking

Track various hashtags and find influencers. Measure the effects of a hashtag campaign, like Reach and Engagement.

Hashtag reach

Access important hashtag metrics.

Hashtag volume

Measure number of mentions with a hashtag.