HelpDesk Software Solves The Following:
Agents repeatedly say the same things
Agents frustrated with current processes
Hard to support multiple products, languages, or timezones
Customers take out frustration on agents
Customers opening unnecessary tickets
All conversations in one place – Email, Social, Voice, Chat
Intuitive, yet powerful
Automated Rules and Workflows
Global Support (Multiple products, languages, timezones)
Mobile Apps
Branded Self-Service Portal & Knowledge Base
App Integrations
Reporting/Analytics
Solve tickets across teams
Verticals
Enterprises
Reduce large ticket volumes while increasing customer satisfaction
IT Services/Software
Keep customers happy while solving complex technical issues
Government
Reduce wait times, workload, mistakes and repeat tickets
SMB
Cut ticking inefficiencies with best practices
Marketing Agencies
Impress clients with better service to grow your accounts
Construction
Better support means more repeat contract
Education
Support your students, staff and campus community
